DELIVERY INFORMATION & POLICY

We currently only ship within the U.K. We aim to get most of our products dispatched within 6-12 working days (2-3 weeks). Some of our products are dispatched sooner. You will find the dispatch information on each product page. Once your order is placed, you will receive an email to let you know your order has been received and processing through our sorting office. You will then receive another email once your order has been dispatched with the courier information and tracking number provided. We use DPD, Royalmail and City Sprint for small and medium size parcels. If you have ordered a large item, we will be contact with you to arrange a suitable delivery date before it is dispatched. You must confirm and ensure you are available to accept your delivery. Re-delivery will incur further charges.

Our small and medium size parcel charges are:

  • Small (candles, candle holders, decorative glass etc): £4.95
  • Small – Medium (ceramic jars, floral) £11
  • Medium (side tables, lamps, etc): £13.95
  • Large (sofas, coffee tables, beds etc) £20

All Orders £500 and over receive free delivery (UK mainland only)

Depending on the size of your parcel, your delivery charge will be calculated on checkout. Just add your items to your basket, enter your delivery details and the total cost will be automatically adjusted.

Once your order has been dispatched, small and medium size parcels will be delivered the next working day.

Cancelling an order

Orders cannot be cancelled once it is place and processing through our network. We work hard to ensure orders are delivered to our customers quickly and safely as possible. Once you have placed your order, we begin the process of ordering, sorting and picking up your items from our suppliers. We hold the right to refuse a cancellation of an order because of this.

Failed delivery – Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 48 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.

If you are not at home when your order is delivered.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

Failure to collect your parcel from your local depot – We aim to deliver your parcel as safely as possible and to do this, we use track & trace services from our couriers. If they are unable to deliver your parcel, a note will be left for you with information on how to arrange for a redelivery or how to collect your parcel from your local depot. If you fail to arrange this and your parcel is returned to us, we can send out your parcel again to you and you will need to pay for the delivery. If you wish you no longer wish to keep the item, we have the right to charge a re-listing fee. This may vary and can be up to 60% of the item value or we reserve the right to refuse and issue a refund.

If you do not re-arrange delivery.

We will not deliver another one or process an exchange or a refund until yours is returned back to us safely.
If, after a failed delivery to you, you do not rearrange delivery and your order has been sent back to us, we will contact you for further instructions and we will charge you for storage costs and any further delivery costs. If we are unable to contact you or rearrange delivery, we reserve the right to refuse or issue a refund.

We are not responsible for delays outside our control.

If our supply of the Products is delayed by an event outside our control; for example – you have placed an order which is estimated to be dispatched within 6-12 working days but on some occasions, our suppliers stock level is not updated and informs us that your product is not in stock, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.

 

RETURNS INFORMATION & POLICY

We’re sure you’ll love our products just as much as we do, but just in case you change your mind we are happy for you to return your goods for a refund or an exchange. Please just make sure you let us know within 14 days upon receiving your goods, provided that the products must be in a resalable condition and that we also require the original packaging so we can give them a brand new home. The Customer Service Team will then give you a Returns Authorisation Number to write on the delivery note. Make sure you include this within the returns parcel for speedy processing on return to our sorting office so that your refund can be applied as soon as possible to your original method of payment. It is important for your own security that you obtain proof of posting as, we cannot accept responsibility for goods that are lost or damaged in transit back to our sorting office, unless we are arranging the collection.

We can arrange your item(s) for collection using one of our couriers. A transit and re-listing fee will be incurred and, depending on the size of your goods you are returning, it will be deducted from your refund. If you would like to find out the collection cost for your return, please get in touch with our Customer Service Team and we can advise you of the cost.

Please do not return your order to our Head Office. If you wish to return the item(s) yourself and a Authorisation Number has been provided,  Our returns address is –
Tiffin Interiors
Progress Planning
Burkes Court
Burkes Road
Beaconsfield
HP9 1NZ

How we will refund you

We will refund you the price you paid for the Products excluding delivery costs, by the method you used for payment.

Damaged or Faulty Items

We want to ensure you are completely happy with your item(s). Please ensure that you check all items whilst the delivery person waits. In the unlikely event that your item has arrived damaged or faulty, please email team@tiffininteriors.co.uk within 24 hours with your order number and photographic evidence of damaged item(s) and we will make the necessary arrangements to collect the damaged/faulty goods at our expense. You will not be charged for a collection fee. Our courier will make the collection, and upon inspection at our sorting office, a refund, or replacement sent at our expense, will be arranged. It is your responsibility to check all items upon delivery.

If you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

Cant find the answers?

Check our FAQ’s or get in touch and we will get back to you as soon as possible.

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