DELIVERY INFORMATION & POLICY
We currently only ship within the U.K. We aim to get most of our products dispatched within 6-12 working days (2-3 weeks). Some of our products are dispatched sooner. You will find the dispatch information on each product page. Once your order is placed, you will receive an email to let you know your order has been received and processing through our sorting office. You will then receive another email once your order has been dispatched with the courier information and tracking number provided. We use DPD, Royalmail and City Sprint for small and medium size parcels. If you have ordered a large item, we will be contact with you to arrange a suitable delivery date before it is dispatched. You must confirm and ensure you are available to accept your delivery. Re-delivery will incur further charges.
Our small and medium size parcel charges are:
- Small (candles, candle holders, decorative glass etc): £4.95
- Small – Medium (ceramic jars, floral) £11
- Medium (side tables, lamps, etc): £13.95
- Large (sofas, coffee tables, beds etc) £20
All Orders £500 and over receive free delivery (UK mainland only)
Depending on the size of your parcel, your delivery charge will be calculated on checkout. Just add your items to your basket, enter your delivery details and the total cost will be automatically adjusted.
Once your order has been dispatched, small and medium size parcels will be delivered the next working day.
Cancelling an order
Orders cannot be cancelled once it is place and processing through our network. We work hard to ensure orders are delivered to our customers quickly and safely as possible. Once you have placed your order, we begin the process of ordering, sorting and picking up your items from our suppliers. We hold the right to refuse a cancellation of an order because of this.
Failed delivery – Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 48 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.
If you are not at home when your order is delivered.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
Failure to collect your parcel from your local depot – We aim to deliver your parcel as safely as possible and to do this, we use track & trace services from our couriers. If they are unable to deliver your parcel, a note will be left for you with information on how to arrange for a redelivery or how to collect your parcel from your local depot. If you fail to arrange this and your parcel is returned to us, we can send out your parcel again to you and you will need to pay for the delivery. If you wish you no longer wish to keep the item, we have the right to charge a re-listing fee. This may vary and can be up to 60% of the item value or we reserve the right to refuse and issue a refund.
If you do not re-arrange delivery.
We will not deliver another one or process an exchange or a refund until yours is returned back to us safely.
If, after a failed delivery to you, you do not rearrange delivery and your order has been sent back to us, we will contact you for further instructions and we will charge you for storage costs and any further delivery costs. If we are unable to contact you or rearrange delivery, we reserve the right to refuse or issue a refund.
We are not responsible for delays outside our control.
If our supply of the Products is delayed by an event outside our control; for example – you have placed an order which is estimated to be dispatched within 6-12 working days but on some occasions, our suppliers stock level is not updated and informs us that your product is not in stock, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.